KPMG operates as an international network of member firms offering Audit, Tax and Advisory services. We provide multidisciplinary professional services to both local and international organizations within the Nigerian business community.
We are looking for a talented Graphic Artist seeking to make a difference. He/she must be capable of delivering excellent and value-added services to our clients.
The Graphic Artist would report to the Marketing Operations Manager and would be involved with the following:
* Publication and Newsletter
* Digital Design
Principal Duties and Responsibilities:
* Create designs, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts.
* Determine size and arrangement of illustrative material, and select style and size of type.
* Use computer software to generate new images.
* Draw and print charts, graphs, illustrations, and other artwork
* Confer with clients to discuss and determine layout design.
* Develop graphics and layouts for product illustrations and logos.
* Key information into computer equipment to create layouts for client or supervisor.
* Prepare illustrations or rough sketches of material, discussing them with clients and/or supervisors and making necessary changes.
* Study illustrations and photographs to plan presentation of materials, products, or services.
Competency and Skills Requirement
i. Functional/Technical Skills
* Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
* Knowledge of design techniques, tools, and principles involved in the production of technical plans, blueprints, drawings, and models.
* Knowledge of the theory and techniques required to compose, produce, and perform visual arts.
* High sense of arrangement and balancing for aesthetic
ii. Behavioural/Management Development Skills
* Strong interpersonal skills and ability to work in a team
* Strong relationship building skills
* Ability to work well under pressure
* Working understanding of design software eg Adobe Photoshop, Coreldraw, Powerpoint, Quarck Express
Minimum Qualification
* Minimum of B.Sc. (2.2) or HND (Lower Credit)
* Minimum of 5 credits in one sitting at O’ levels, including Maths and English
* At least 2 years working experience
How to Apply:
If you fit the above description, then take hold of your future and send your CV to careers@ng.kpmg.com . Please use the job title you are applying for as the subject when sending your CV.
Please note that deadline for all applications is 30th November 2010.
Monday, November 22, 2010
KPMG Nigeria Recruiting Knowledge Management Coord
KPMG operates as an international network of member firms offering Audit, Tax and Advisory services. We provide multidisciplinary professional services to both local and international organizations within the Nigerian business community.
We are recruiting for a Knowledge Management Coordinator, who is a to deliver excellent and value-added services to our clients.
The Knowledge Management Coordinator will indirectly report to the Head, LOB and Knowledge Management Partners/ Managers
Job Summary
Primary responsibility is to manage, develop, coordinate, maintain and disseminate the Firm’s Knowledge Management processes and resources. Primary focus is to update content that will aid in business development and knowledge on all market indicators. Work with all knowledge managers to update content on the local intranet Provision and general dissemination of information
Principal Duties and Responsibilities include:
Knowledge Management Coordination
* Develop content of the microweb and extranet, including the locations of where to find KPMG credentials, lines of businesses, industry business models, practices’ websites, proposals and other marketing and business development materials. Be able to use and apply this knowledge to assist in business development opportunities.
* Assist division knowledge managers to develop knowledge management strategies and process suited to their needs, ensuring adherence to brand central and Brand regulatory compliance in capturing and submitting high quality and value content to the microweb.
* Assist practitioners in navigating knowledge bases and creating content documents according to standards. Edit commentary/interpretations of content experts and internal submissions.
* Assist with monitoring documents submitted to the microweb for compliance with brand and image regulatory policies, procedures and practices, and ensure that high quality standards and taxonomy are enforced.
* Assist in training staff in knowledge management competency by adapting training materials provided by Knowledge Management Support
* Work in partnership with other units to evolve the Lagos internal intranet/ extranet as a valued and much used channel for knowledge and sharing information
Monitor and maintain subscription to UNDB Online; Fortune Magazine, Economist, Time, Newsweek, Harvard Business Review; Business Directories, The Banker
Desktop Tool Support
Making relevant and useful desktop tools available to users, eg., Agusto Industry reports, etc.
Competency and Skills Requirement
* Organizational and coordination ability
* Web management and development skills (html, css and JavaScript)
* Technology appreciation, including a working understanding of Microsoft Office Share Point Server
* Good Computer skills, Searching the internet
* Good interpersonal skills and ability to work in diverse teams
* Strong relationship building and networking skills
* Timeliness of deliverables related to research
Minimum Qualification
* Minimum of 2.2 at First Degree in any Social Science course
* Minimum of 5 credits in one sitting at O’ levels, including Maths and English
* At least 3 years working experience in related field
How to Apply:
If you fit the above description, then take hold of your future and send your CV to careers@ng.kpmg.com . Please use the job title you are applying for as the subject when sending your CV.
Please note that deadline for all applications is 30th November 2010.
We are recruiting for a Knowledge Management Coordinator, who is a to deliver excellent and value-added services to our clients.
The Knowledge Management Coordinator will indirectly report to the Head, LOB and Knowledge Management Partners/ Managers
Job Summary
Primary responsibility is to manage, develop, coordinate, maintain and disseminate the Firm’s Knowledge Management processes and resources. Primary focus is to update content that will aid in business development and knowledge on all market indicators. Work with all knowledge managers to update content on the local intranet Provision and general dissemination of information
Principal Duties and Responsibilities include:
Knowledge Management Coordination
* Develop content of the microweb and extranet, including the locations of where to find KPMG credentials, lines of businesses, industry business models, practices’ websites, proposals and other marketing and business development materials. Be able to use and apply this knowledge to assist in business development opportunities.
* Assist division knowledge managers to develop knowledge management strategies and process suited to their needs, ensuring adherence to brand central and Brand regulatory compliance in capturing and submitting high quality and value content to the microweb.
* Assist practitioners in navigating knowledge bases and creating content documents according to standards. Edit commentary/interpretations of content experts and internal submissions.
* Assist with monitoring documents submitted to the microweb for compliance with brand and image regulatory policies, procedures and practices, and ensure that high quality standards and taxonomy are enforced.
* Assist in training staff in knowledge management competency by adapting training materials provided by Knowledge Management Support
* Work in partnership with other units to evolve the Lagos internal intranet/ extranet as a valued and much used channel for knowledge and sharing information
Monitor and maintain subscription to UNDB Online; Fortune Magazine, Economist, Time, Newsweek, Harvard Business Review; Business Directories, The Banker
Desktop Tool Support
Making relevant and useful desktop tools available to users, eg., Agusto Industry reports, etc.
Competency and Skills Requirement
* Organizational and coordination ability
* Web management and development skills (html, css and JavaScript)
* Technology appreciation, including a working understanding of Microsoft Office Share Point Server
* Good Computer skills, Searching the internet
* Good interpersonal skills and ability to work in diverse teams
* Strong relationship building and networking skills
* Timeliness of deliverables related to research
Minimum Qualification
* Minimum of 2.2 at First Degree in any Social Science course
* Minimum of 5 credits in one sitting at O’ levels, including Maths and English
* At least 3 years working experience in related field
How to Apply:
If you fit the above description, then take hold of your future and send your CV to careers@ng.kpmg.com . Please use the job title you are applying for as the subject when sending your CV.
Please note that deadline for all applications is 30th November 2010.
Ranbaxy: Medical Sales Rep. / Manager
Ranbaxy is a leading multinational company in the Global Pharmaceutical Industry Worldwide. They are now recruiting for: Medical Sales / Representative Manager
MEDICAL SALES/REPRESENTATIVE MANAGER (All over Nigeria)
Duties and Responsibilities
• Establishment and maintenance of Doctors contact through sales channel
• Identify and develop business opportunities with distributors & Institutions
• Conduct regular interface / presentation session with pharmacist Doctors / distributors for regular sensitization on products and services.
• Reporting to the Area Sales Manager/ Regional Sales Manager
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 1-2years experience in a similar role in a pharmaceutical company
• Must possess a valid driving license
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
MEDICAL SALES/REPRESENTATIVE MANAGER (All over Nigeria)
Duties and Responsibilities
• Establishment and maintenance of Doctors contact through sales channel
• Identify and develop business opportunities with distributors & Institutions
• Conduct regular interface / presentation session with pharmacist Doctors / distributors for regular sensitization on products and services.
• Reporting to the Area Sales Manager/ Regional Sales Manager
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 1-2years experience in a similar role in a pharmaceutical company
• Must possess a valid driving license
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
Ranbaxy: Area / Regional Sales Manager
Ranbaxy is a leading multinational company in the Global Pharmaceutical Industry Worldwide. They are now recruiting for: Area Sales/Regional Sales Manager
AREA SALES/REGIONAL SALES MANAGER (All Over Nigeria)
Duties and Responsibilities
• Supervision/ coordination of Medical Sales Representative field activities.
• Organizing clinical activities and business strategies
• Understand competition, identify and take advantage of any business opportunities
• Reporting to the Business Development Manager
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 4-5 years experience in a similar role in a pharmaceutical company (MBA is an added advantage)
• Must possess a valid driving license
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
AREA SALES/REGIONAL SALES MANAGER (All Over Nigeria)
Duties and Responsibilities
• Supervision/ coordination of Medical Sales Representative field activities.
• Organizing clinical activities and business strategies
• Understand competition, identify and take advantage of any business opportunities
• Reporting to the Business Development Manager
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 4-5 years experience in a similar role in a pharmaceutical company (MBA is an added advantage)
• Must possess a valid driving license
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
Ranbaxy: Business Development Manager
Ranbaxy is a leading multinational company in the Global Pharmaceutical Industry Worldwide. They are now recruiting for: Business Development Manager
BUSINESS DEVELOPMENT MANAGER (Lagos)
Duties and Responsibilities
• You will develop existing and explore new business opportunities in any of the division.
• Understand competition, identify and take advantage of any business opportunities.
• Reporting to Controller Sales & Marketing.
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 8 -10 years experience in a similar role in a pharmaceutical company (MBA is an added advantage)
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
BUSINESS DEVELOPMENT MANAGER (Lagos)
Duties and Responsibilities
• You will develop existing and explore new business opportunities in any of the division.
• Understand competition, identify and take advantage of any business opportunities.
• Reporting to Controller Sales & Marketing.
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 8 -10 years experience in a similar role in a pharmaceutical company (MBA is an added advantage)
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
Legal Firm: Salaried Partner (Insolvency)
Are you a practicing solicitor with a minimum of 10years experience looking for an exciting, fresh challenge? Do you want to be a big voice in a highly rated Partnership?
An amazing opportunity exists in an established but growing Legal firm for the position of Salaried Partner, Insolvency & Commercial Litigation.
Required Experience:
* Mega Loan Recovery
* Commercial Litigation
* Corporate Recovery
* General Practice
Professional Level:
Senior Associate, Partner
Location:
Lagos, Nigeria
Package:
Very interesting and motivating
For a discreet and confidential discussion please send your profile, CV and contact details to salariedpartner@gmail.com
An amazing opportunity exists in an established but growing Legal firm for the position of Salaried Partner, Insolvency & Commercial Litigation.
Required Experience:
* Mega Loan Recovery
* Commercial Litigation
* Corporate Recovery
* General Practice
Professional Level:
Senior Associate, Partner
Location:
Lagos, Nigeria
Package:
Very interesting and motivating
For a discreet and confidential discussion please send your profile, CV and contact details to salariedpartner@gmail.com
NBC Plc: Trainee Technicians (Nigeria)
NBC Plc is a part of the Coca-Cola Hellenic Bottling company (CCHBC). NBC Plc is recruiting for Trainee Technicians
Position: TRAINEE TECHNICIANS
Location: Head Office
Education: You must possess a federal craft certificate, WAEC technical certificate or National Technical certificate from NABTEB with credit passes in the core subjects ; English Mathematics, Physics, Electrical
Career type: Basic experience in the industry will be an added advantage
Role: Specialized program designed for young technical college school leavers, who are bright, talented with unique skills required to provide outstanding maintenance services required for our automated bottling operations facilities
Functional area: Technical operators with the company on successful completion of the training program.
Desired Candidate Profile
You should not be more than 25 years old
Job description
•Specialized program designed for young technical college school leavers, who are bright, talented with unique skills required to provide outstanding maintenance services required for our automated bottling operations facilities
•The training program leads to the award of internal certificate, while trainees are prepared for city and guilds (London) external examination.
•Successful candidates will undergo a two year program that covers both theoretical and practical aspects of basic production operations, machine shop operation and fittings, industrial, electrical/electronics maintenance, automation and welding / Fabrication.
•A cost of living allowance is paid during the duration of the program and trainees may be offered permanent employment as technical operators with the company on successful completion of the training program.
Visit www.nbcplccareers.com and apply online on or before 23/11/10
Position: TRAINEE TECHNICIANS
Location: Head Office
Education: You must possess a federal craft certificate, WAEC technical certificate or National Technical certificate from NABTEB with credit passes in the core subjects ; English Mathematics, Physics, Electrical
Career type: Basic experience in the industry will be an added advantage
Role: Specialized program designed for young technical college school leavers, who are bright, talented with unique skills required to provide outstanding maintenance services required for our automated bottling operations facilities
Functional area: Technical operators with the company on successful completion of the training program.
Desired Candidate Profile
You should not be more than 25 years old
Job description
•Specialized program designed for young technical college school leavers, who are bright, talented with unique skills required to provide outstanding maintenance services required for our automated bottling operations facilities
•The training program leads to the award of internal certificate, while trainees are prepared for city and guilds (London) external examination.
•Successful candidates will undergo a two year program that covers both theoretical and practical aspects of basic production operations, machine shop operation and fittings, industrial, electrical/electronics maintenance, automation and welding / Fabrication.
•A cost of living allowance is paid during the duration of the program and trainees may be offered permanent employment as technical operators with the company on successful completion of the training program.
Visit www.nbcplccareers.com and apply online on or before 23/11/10
NBC Plc: Central Store Manager
NBC Plc: Central Stores Manager (Nigeria)
NBC Plc is a part of the Coca-Cola Hellenic Bottling company (CCHBC). NBC Plc is recruiting for Central Stores Manager
Position: Central Stores Manager
Ref: Ref CSM/10/10
Location: Head Office
Education: First or higher degrees in Numerical Sciences, with good systems Finance Knowledge
Career type: Proven ability to use office automation tools especially excel, SUN, BASIS and SAP knowledge, would be preferred
Role: Monitor and manage inventories by FIFO and FEFO according to defined targets and deadlines
functional area: Optimize cost, guarantee quality of products and economic conditions through knowledge of raw, packaging materials and consumables by category stock in central stores
Desired Candidate Profile
Hands on 8 years experience in procurement, shipping and supply Chain operations out of which 3 must be at middle management level.
Job description
•Strive to satisfy and timely execute request of internal customer while managing inventory in line with the Company’s laid down policies
•Optimize cost, guarantee quality of products and economic conditions through knowledge of raw, packaging materials and consumables by category stock in central stores
•Monitor and manage inventories by FIFO and FEFO according to defined targets and deadlines.
How to Apply: Visit www.nbcplcareers.com and apply online on or before 23/11/10
NBC Plc is a part of the Coca-Cola Hellenic Bottling company (CCHBC). NBC Plc is recruiting for Central Stores Manager
Position: Central Stores Manager
Ref: Ref CSM/10/10
Location: Head Office
Education: First or higher degrees in Numerical Sciences, with good systems Finance Knowledge
Career type: Proven ability to use office automation tools especially excel, SUN, BASIS and SAP knowledge, would be preferred
Role: Monitor and manage inventories by FIFO and FEFO according to defined targets and deadlines
functional area: Optimize cost, guarantee quality of products and economic conditions through knowledge of raw, packaging materials and consumables by category stock in central stores
Desired Candidate Profile
Hands on 8 years experience in procurement, shipping and supply Chain operations out of which 3 must be at middle management level.
Job description
•Strive to satisfy and timely execute request of internal customer while managing inventory in line with the Company’s laid down policies
•Optimize cost, guarantee quality of products and economic conditions through knowledge of raw, packaging materials and consumables by category stock in central stores
•Monitor and manage inventories by FIFO and FEFO according to defined targets and deadlines.
How to Apply: Visit www.nbcplcareers.com and apply online on or before 23/11/10
NBC Plc Recruiting!!!
NBC Plc: Sales Representative (Nigeria)
NBC Plc is a part of the Coca-Cola Hellenic Bottling company (CCHBC). NBC Plc is recruiting for Sales Representative
SALES REPRESENTATIVE
Desired Candidate Profile
Not more than 35 years, B.Sc/HND graduate.
Job description
* Establish and maintain influential relationship with Customers assigned to him / her.
* Ensure activation to Coca-Cola standards in the primary and secondary outlets in a way that will positively impact product availability and outlet activation, thereby increasing company sales, market share and profit within his/her territory.
* He/She will be accountable for the Commercial performance of the entire covered territories.
How to Apply
Visit www.nbcplccareers.com and apply on or before 23rd November 2010
NBC Plc is a part of the Coca-Cola Hellenic Bottling company (CCHBC). NBC Plc is recruiting for Sales Representative
SALES REPRESENTATIVE
Desired Candidate Profile
Not more than 35 years, B.Sc/HND graduate.
Job description
* Establish and maintain influential relationship with Customers assigned to him / her.
* Ensure activation to Coca-Cola standards in the primary and secondary outlets in a way that will positively impact product availability and outlet activation, thereby increasing company sales, market share and profit within his/her territory.
* He/She will be accountable for the Commercial performance of the entire covered territories.
How to Apply
Visit www.nbcplccareers.com and apply on or before 23rd November 2010
Deloitte Recruiting!!!
Deloitte offers a world class of opportunities for individuals with passion for success, unquenchable thirst for knowledge, excellent spirit, innovative and and impeachable integrity. Ideal candidates will gain hands-on experience while working with some of the world’s most sought after clients, delivering value-added services in tax, consulting and other related services
At Deloitte, you will have a rewarding career st every level. In addition to a challenging and meaningful working experience, you will have the chance to get the support, coaching, and training it takes to advance your career
Nigeria Deloitte is now looking for audit associates for our Port-Harcourt office
POSITION: AUDIT ASSOCIATES
LOCATION: PORT-HARCOURT
EDUCATION/PROFESSIONAL QUALIFICATION
Applicants must meet the following minimum requirements
Bachelor’s degree with a minimum of second class upper division (or equivalent)
Excellent communication (oral and written) and interpersonal skills
Must be conscientious, confident and composed
ICAN/ACCA membership would be an added advantage
Assist with provision of audit/assurance services to our clients, ensuring actions are completed in line with the firm’s and professional standards
Develop and strengthen client relationships
Must not be more than 25 years old after November, 2010
TO APPLY
If you meet the above requirements and are interested in the position please send your detailed CV to recruitmentng@deloitte.com within ten (10) days of this publication. Please note that applications received after November 29, 2010 will not be processed and only short listed candidates will be contacted
At Deloitte, you will have a rewarding career st every level. In addition to a challenging and meaningful working experience, you will have the chance to get the support, coaching, and training it takes to advance your career
Nigeria Deloitte is now looking for audit associates for our Port-Harcourt office
POSITION: AUDIT ASSOCIATES
LOCATION: PORT-HARCOURT
EDUCATION/PROFESSIONAL QUALIFICATION
Applicants must meet the following minimum requirements
Bachelor’s degree with a minimum of second class upper division (or equivalent)
Excellent communication (oral and written) and interpersonal skills
Must be conscientious, confident and composed
ICAN/ACCA membership would be an added advantage
Assist with provision of audit/assurance services to our clients, ensuring actions are completed in line with the firm’s and professional standards
Develop and strengthen client relationships
Must not be more than 25 years old after November, 2010
TO APPLY
If you meet the above requirements and are interested in the position please send your detailed CV to recruitmentng@deloitte.com within ten (10) days of this publication. Please note that applications received after November 29, 2010 will not be processed and only short listed candidates will be contacted
Ranbaxy Nigeria Recruiting!!!
Ranbaxy Nigeria: Business Executive (Lagos)
Ranbaxy is a leading multinational company in the Global Pharmaceutical Industry Worldwide. They are now recruiting for: Business Executive
BRAND EXECUTIVE (Lagos)
Duties and Responsibilities
• Responsible for achievement of high market share of the brand by well defined marketing plan
• Strategy for launching of new products sustained drive in other to meet up competitive edge.
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 2-3years experience in a similar role in a pharmaceutical company.
• Must possess a valid driving license
• Reporting to Marketing Manager
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
Ranbaxy is a leading multinational company in the Global Pharmaceutical Industry Worldwide. They are now recruiting for: Business Executive
BRAND EXECUTIVE (Lagos)
Duties and Responsibilities
• Responsible for achievement of high market share of the brand by well defined marketing plan
• Strategy for launching of new products sustained drive in other to meet up competitive edge.
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 2-3years experience in a similar role in a pharmaceutical company.
• Must possess a valid driving license
• Reporting to Marketing Manager
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
KPMG Recruiting!!!
KPMG Nigeria: Helpdesk Supervisor
KPMG operates as an international network of member firms offering Audit, Tax and Advisory services. We provide multidisciplinary professional services to both local and international organizations within the Nigerian business community.
We are recruiting for a Help Desk Supervisor, who will deliver excellent and value-added services to our clients.
Job summary:
* The position of the Help Desk Supervisor coordinates the daily work of the Help Desk Team and provides technical and business leadership, guidance and support to the team
* Take ownership of all software deployment projects including patch management and management of KPMG IT assets inventory.
Skills required
* Functional competencies:
* Experience in people management
* Decision making abilities
* Issue resolution abilities
* Service management skills (ITIL certification would be an advantage)
* Microsoft Certified Systems Engineer (MCSE) or similar certifications will be of significant advantage.
* Project management skills
* Ability to understand and work in a complex technical processing environment through use of sophisticated and leading edge tools
* Proficiency in use of Operating system deployment tools (Microsoft System Center Configuration Manager)
* Results driven
* Strong analytical skills
* Ability to meet deadlines and targets
* Clear communication in English, both verbal and written
* Superior customer service skills
* Strong interpersonal skills
* Ability to lead a team
* Continuous improvement mentality
* Adaptable to change
* Ability to work in a fast pace, high pressure work environment
* Technical competencies:
* Professional competencies:
Others:
* At least 5 years working experience in helpdesk environment
* At least 2 years supervisory experience
* Ability to write documentation to describe program development, logic, coding and corrections.
* Enthusiasm, can-do attitude
* Good relationship building skills.
* Good customer service/relationship skills
* Excellent communication skills; written and verbal.
* Patience in resolving problems and supervising subordinates.
* Ability to carry out duties in a well-organised and proactive manner.
* Ability to perform effectively under pressure.
* Detailed knowledge of Standard IT Service delivery methodology
Detailed duties and responsibilities
1. Helpdesk Supervision
* Direct the activities of a 5- person helpdesk team ensuring proper distribution of workload and monitoring escalations till resolution.
* Provide project management coordination/assistance to the helpdesk team for all deployment projects, ensuring projects are completed within agreed business timelines.
* High priority incidents and ensure resolution or upward escalations and incident management within agreed business SLA’s.
* Provide on-the-job training to team members.
* Develop technical user documentation.
1. Asset Management
* Ensure all IT assets are accounted for and records entered into central asset database.
* Monitor spares availability.
* Monitor maintenance availability for defective or damaged IT equipment.
* Mange external vendors.
1. Reporting
* Analyze helpdesk tickets to ensure SLA metrics are been met
* Provide reports for problem detection and management.
* Ensure maintenance of Helpdesk incident logging database
* Create report templates as required by the business.
1. Second Line Support
* Assist with incidents that have been escalated by first line support.
* Use tools available in order to solve escalated problems.
* Keep first line support function informed of delays and completion in the problem resolution process so that they can provide the client with status updates and feedback.
* Manage the Helpdesk database and liaise with clients on a regular basis, as the need requires.
How to Apply:
If you fit the above description, then take hold of your future and send your CV to careers@ng.kpmg.com . Please use the job title you are applying for as the subject when sending your CV.
Please note that deadline for all applications is 30th November 2010.
KPMG operates as an international network of member firms offering Audit, Tax and Advisory services. We provide multidisciplinary professional services to both local and international organizations within the Nigerian business community.
We are recruiting for a Help Desk Supervisor, who will deliver excellent and value-added services to our clients.
Job summary:
* The position of the Help Desk Supervisor coordinates the daily work of the Help Desk Team and provides technical and business leadership, guidance and support to the team
* Take ownership of all software deployment projects including patch management and management of KPMG IT assets inventory.
Skills required
* Functional competencies:
* Experience in people management
* Decision making abilities
* Issue resolution abilities
* Service management skills (ITIL certification would be an advantage)
* Microsoft Certified Systems Engineer (MCSE) or similar certifications will be of significant advantage.
* Project management skills
* Ability to understand and work in a complex technical processing environment through use of sophisticated and leading edge tools
* Proficiency in use of Operating system deployment tools (Microsoft System Center Configuration Manager)
* Results driven
* Strong analytical skills
* Ability to meet deadlines and targets
* Clear communication in English, both verbal and written
* Superior customer service skills
* Strong interpersonal skills
* Ability to lead a team
* Continuous improvement mentality
* Adaptable to change
* Ability to work in a fast pace, high pressure work environment
* Technical competencies:
* Professional competencies:
Others:
* At least 5 years working experience in helpdesk environment
* At least 2 years supervisory experience
* Ability to write documentation to describe program development, logic, coding and corrections.
* Enthusiasm, can-do attitude
* Good relationship building skills.
* Good customer service/relationship skills
* Excellent communication skills; written and verbal.
* Patience in resolving problems and supervising subordinates.
* Ability to carry out duties in a well-organised and proactive manner.
* Ability to perform effectively under pressure.
* Detailed knowledge of Standard IT Service delivery methodology
Detailed duties and responsibilities
1. Helpdesk Supervision
* Direct the activities of a 5- person helpdesk team ensuring proper distribution of workload and monitoring escalations till resolution.
* Provide project management coordination/assistance to the helpdesk team for all deployment projects, ensuring projects are completed within agreed business timelines.
* High priority incidents and ensure resolution or upward escalations and incident management within agreed business SLA’s.
* Provide on-the-job training to team members.
* Develop technical user documentation.
1. Asset Management
* Ensure all IT assets are accounted for and records entered into central asset database.
* Monitor spares availability.
* Monitor maintenance availability for defective or damaged IT equipment.
* Mange external vendors.
1. Reporting
* Analyze helpdesk tickets to ensure SLA metrics are been met
* Provide reports for problem detection and management.
* Ensure maintenance of Helpdesk incident logging database
* Create report templates as required by the business.
1. Second Line Support
* Assist with incidents that have been escalated by first line support.
* Use tools available in order to solve escalated problems.
* Keep first line support function informed of delays and completion in the problem resolution process so that they can provide the client with status updates and feedback.
* Manage the Helpdesk database and liaise with clients on a regular basis, as the need requires.
How to Apply:
If you fit the above description, then take hold of your future and send your CV to careers@ng.kpmg.com . Please use the job title you are applying for as the subject when sending your CV.
Please note that deadline for all applications is 30th November 2010.
Engender Health Recruiting!!!
ENGENDER HEALTH RECRUITMENT FOR SENIOR PROGRAM ASSISTANT – OPERATIONS
JOB DESCRIPTION
TITLE: SENIOR PROGRAM ASSISTANT – OPERATIONS
PROGRAM/OFFICE: ACQUIRE FISTUAL CARE PROJECT ABUJA NIGERIA
REPORTS TO: OFFICE MANAGER AND PROJECT ACCOUNTANT
Salary negotiable commensurate with experience
JOB SUMMARY:
The Senior Program Assistant will serve as the primary administrative and programmatic support person for the Country Program Manager (CPM) and Program Staff. In addition to enabling the daily work of the Program staff, the incumbent will assist the daily work effectively manage relationships with key partners, including Engender Health headquarters, USAID, and other implementing partners in Nigeria
RESPONSIBILITIES
Maintain and manage the CPM’s Action Log and helps to monitor the timely execution of the activates in the log
Maintain and manages the CPM’s calendars preparing travel authorizations and ensure prompt retirement of travel advances
Maintains the CPM’s files with special attention to official documents, contracts and correspondence relating to USAID and Engender Health as a legal entity in-country
Works closely with the Office manager and program staff to provide support to all trainings, meetings and workshop
In collaboration with the Office Manager manage all international travels issuing invitation letter for processing visas and other travel documentation as required, including request for concurrence, providing or arranging office space, secretarial assistant, special equipment etc
Maintain and update as need arise the Fistula Care project’s Abuja contact list, and collaborate with relevant staff in scheduling dissemination of agendas and invitations to program activities
Responsible for taking minutes and reporting of the Fistula Care Project Meetings, collation of annual work plan and quarterly/annual reports and formatting in acceptable form for presentation to the CPM, documentation and follow-up as required
Serves as the primary archivist for the project, maintaining records of all projects or project-related reports, meeting notes, and other technical documents
Assists program staff in preparation of events/meetings agenda, and dissemination of press releases. Draft routine correspondence to partners and collaborators
Other comparable duties may be assigned to this position from time to time, in general support of Engender Health activities
EDUCATION, EXPERIENCE, CERTIFICATION AND OTHER ABILITIES
University level education in Administration, Managements or Public Health; or an equivalent combination of higher diploma level education and work experience
Previous experience providing executive-level support
Two or more years of experience working with USAID-funded projects
Ten or more years of experience in administrative positions, with increasing levels of responsibility
Computer literacy with proficient in MS Office and Internet application
General understanding of the religious and political dynamics and self starter
Demonstrated ability to work collegially with other technical staff and counterparts
Exceptional Interpersonal communication, teamwork, partnering, and consensus-building skills
Fluency in English with excellent written and oral communication
Advanced skills in word, Excel, Access, PowerPoint, and internet
Advanced to work under pressure , autonomously and in a team
Excellent organizational skills and attention to detail
Ability to travel up to 15% of time
MODE OF APPLICATION
Interested persons should submit their resume with an application letter not late than 4th October from the date of this publication to the email address hrkenya@engenderhealth.org
Sales Executive Job Vacancy!!!
Sales Executive Job Vacancy
Operating in the highly challenging and dynamic environment of Nigeria today, AshakaCem Plc is seeking qualified business-oriented individuals with high potential growth to implement its expansion plans in these areas:
Sales & Marketing Department
LOGISTICS, SALES & MARKETING SPECIALIST
Qualifications & Experience
Qualified Degree in Engineering or in any business related discipline.
Minimum of 5 years logistics/ Sales or Marketing experience in Cement or any Fast Moving Consumer Goods Industry. Experience of working in the Northern Nigeria and fluency in the local languages will be an advantage
Excellent interpersonal, communication and team-building skills.
Method of Application
Any person interested in an international career opportunity and meets the above requirements, should send a comprehensive CV and a handwritten covering letter including his contact mobile phone numbers not later than 30th September 2010 to:
The General Manager, Human Resources
AshakaCem Plc
AshakaWorks Near Gombe
Gombe State
Only short listed candidates will be contacted
Signed:
Employee Relations Manager
Adexen Nigeria Recruiting!!!
Adexen Nigeria: Factory TPM Engineers
Adexen is looking for two Factory Total Productive Maintenance (TPM) Engineers for the Engineering department of a leading supplier of FMCG Company quoted on the NSE.
FACTORY TPM ENGINEERS
JOB DESCRIPTION
The ideal candidate will be responsible for:
· Monitoring and ensuring optimum utilisation of machines, manpower, materials, energy and all other manufacturing resources
· Undertake continuous improvement activities to eliminate waste improve performance and reduce cost (these include time, method & operational studies, energy audits, de-bottlenecking exercises etc)
· Co-ordinate TPM implementation programmes for the factory and ensure achievement of all key objectives and milestones.
The 2 positions are based in Lagos.
RESPONSIBILITIES
· Ensuring daily production and data collection/ analysis & issuance of the daily production volume report
· Determining targets in the major manufacturing KPIs for all action in line with category objectives and global TPM methodology
· Ensuring replication of proven good practices in the factory
· Ensuring weekly / monthly data collection & analysis, and issuance of performance reports in the major manufacturing KPIs and all data correctly updated on AMIS
· Deliver OEE not less than 80% & operate autonomous maintenance to raise visible factory performance
· Train or organize trainings for subordinates to build adequate skills in them
· Carrying out TPM promotions disseminate information & communicate TPM programmes and benefits
· Ensuring consistency & correctness in the implementation of foundation blocks & TPM pillars by all circle and line teams
· Ensuring development of technical training programmes, aimed at building adequate skills and competencies in operatives to make them capable of delivering 5S, AM, FI
· Ensuring that loss & waste data are accurately captured / analysed, and action plans put in place to eliminate the losses to improve performance
QUALIFICATIONS AND EXPERIENCE
· A first degree in Mechanical/Electrical engineering
· Previous experience in FMCG sector / must not be more than 33 years of age
· Minimum of 4 years work experience / adequate project management skills & Auto CAD knowledge
· Stable and progressive career – no job hoppers.
· Must possess demonstrable and measurable success in a similar role
· Must have personal experience of all skills required in this profession
· Must demonstrate an ability to communicate at all levels and show leadership skills.
WHAT IS ON OFFER
Attractive package
Please send us your English resume in Word format at: ADEXEN-400031@adexen.eu
Adexen is looking for two Factory Total Productive Maintenance (TPM) Engineers for the Engineering department of a leading supplier of FMCG Company quoted on the NSE.
FACTORY TPM ENGINEERS
JOB DESCRIPTION
The ideal candidate will be responsible for:
· Monitoring and ensuring optimum utilisation of machines, manpower, materials, energy and all other manufacturing resources
· Undertake continuous improvement activities to eliminate waste improve performance and reduce cost (these include time, method & operational studies, energy audits, de-bottlenecking exercises etc)
· Co-ordinate TPM implementation programmes for the factory and ensure achievement of all key objectives and milestones.
The 2 positions are based in Lagos.
RESPONSIBILITIES
· Ensuring daily production and data collection/ analysis & issuance of the daily production volume report
· Determining targets in the major manufacturing KPIs for all action in line with category objectives and global TPM methodology
· Ensuring replication of proven good practices in the factory
· Ensuring weekly / monthly data collection & analysis, and issuance of performance reports in the major manufacturing KPIs and all data correctly updated on AMIS
· Deliver OEE not less than 80% & operate autonomous maintenance to raise visible factory performance
· Train or organize trainings for subordinates to build adequate skills in them
· Carrying out TPM promotions disseminate information & communicate TPM programmes and benefits
· Ensuring consistency & correctness in the implementation of foundation blocks & TPM pillars by all circle and line teams
· Ensuring development of technical training programmes, aimed at building adequate skills and competencies in operatives to make them capable of delivering 5S, AM, FI
· Ensuring that loss & waste data are accurately captured / analysed, and action plans put in place to eliminate the losses to improve performance
QUALIFICATIONS AND EXPERIENCE
· A first degree in Mechanical/Electrical engineering
· Previous experience in FMCG sector / must not be more than 33 years of age
· Minimum of 4 years work experience / adequate project management skills & Auto CAD knowledge
· Stable and progressive career – no job hoppers.
· Must possess demonstrable and measurable success in a similar role
· Must have personal experience of all skills required in this profession
· Must demonstrate an ability to communicate at all levels and show leadership skills.
WHAT IS ON OFFER
Attractive package
Please send us your English resume in Word format at: ADEXEN-400031@adexen.eu
Industrial Process Specialist Recruiting!!!
INDUSTRIAL PROCESS SPECIALIST
JOB REFERENCE: K92410HR10
SALARY: NEGOTIABLE
REGION: N AMERICA CLOSING DATE 08 OCT 2010
LOCATION: HOUSTON
JOB TYPE: PERMANENT
JOB SUMMARY
Industrial Process Specialist - Houston, TX USA
Exciting Permanent opportunity for an Industrial Process Specialist!
Swift Worldwide Resources is the leading supplier of manpower to the global Oil and Gas industry!
Our client, a leading supplier to the oil and gas industry, and voted one of The World's Best Companies of 2009 in BusinessWeek, is seeking to hire the permanent services of an Industrial Process Specialist.
LOCATION: HOUSTON, TX
EXPERIENCE: 10-15 YEARS
EDUCATION REQUIREMENTS:
Mechanical Engineering degree
JOB DESCRIPTION:
Defines and develops equipment and technological improvement projects according to market requests in relation with products and Industrial Processes across the different Production Units.
Identifies the best practices that impact on Quality, Productivity and Costs.
Team works in high complexity projects, interacting with different processes, areas, specialties and Research & Development centers.
Defines key variables of the processes and the relationship between them.
Defines action plans in order to reduce variability of processes
Benchmarks and analyzes production process information of the different mills
Participates in the coordination of annual and monthly technical meetings.
Manages and develops training related activities
Ensures adherence to SOX regulations in areas under his / her responsibility.
Leads activities related to development, analysis and revision of processes/products due to put into practice technological advances that focus on the improvement of processes which results in an improvement of product quality based on the clients' requirements or the stated metallurgical characteristics.
Analyzes and evaluates the operation of machines and equipments in order to identify any variations that would help to determine the modifications in the machines and tools.
JOB REQUIREMENTS:
University degree in Mechanical Engineering
BSME, Intermediate knowledge of Microsoft applications, Mechanical Process Control of equipment and modifications
Coiled Tubes mill need expertise in continuous improvement.
The will have min. 7 years mechanical engineering experience with background in process engineering for industrial plant operations.
Process Engineering experience in industrial manufacturing in oil and gas
Candidate must be self motivated, strong communication skills, team player, ability to analyze data and work with operations to look for alternatives to improve technology to improve process line quality and reliability.
CONSULTANT: Kyle Struzick
EMAIL:Vkstruzick.86158.2290@swiftoilandgashouston.aplitrak.com
PHONE: 713-580-0973
JOB REFERENCE: K92410HR10
SALARY: NEGOTIABLE
REGION: N AMERICA CLOSING DATE 08 OCT 2010
LOCATION: HOUSTON
JOB TYPE: PERMANENT
JOB SUMMARY
Industrial Process Specialist - Houston, TX USA
Exciting Permanent opportunity for an Industrial Process Specialist!
Swift Worldwide Resources is the leading supplier of manpower to the global Oil and Gas industry!
Our client, a leading supplier to the oil and gas industry, and voted one of The World's Best Companies of 2009 in BusinessWeek, is seeking to hire the permanent services of an Industrial Process Specialist.
LOCATION: HOUSTON, TX
EXPERIENCE: 10-15 YEARS
EDUCATION REQUIREMENTS:
Mechanical Engineering degree
JOB DESCRIPTION:
Defines and develops equipment and technological improvement projects according to market requests in relation with products and Industrial Processes across the different Production Units.
Identifies the best practices that impact on Quality, Productivity and Costs.
Team works in high complexity projects, interacting with different processes, areas, specialties and Research & Development centers.
Defines key variables of the processes and the relationship between them.
Defines action plans in order to reduce variability of processes
Benchmarks and analyzes production process information of the different mills
Participates in the coordination of annual and monthly technical meetings.
Manages and develops training related activities
Ensures adherence to SOX regulations in areas under his / her responsibility.
Leads activities related to development, analysis and revision of processes/products due to put into practice technological advances that focus on the improvement of processes which results in an improvement of product quality based on the clients' requirements or the stated metallurgical characteristics.
Analyzes and evaluates the operation of machines and equipments in order to identify any variations that would help to determine the modifications in the machines and tools.
JOB REQUIREMENTS:
University degree in Mechanical Engineering
BSME, Intermediate knowledge of Microsoft applications, Mechanical Process Control of equipment and modifications
Coiled Tubes mill need expertise in continuous improvement.
The will have min. 7 years mechanical engineering experience with background in process engineering for industrial plant operations.
Process Engineering experience in industrial manufacturing in oil and gas
Candidate must be self motivated, strong communication skills, team player, ability to analyze data and work with operations to look for alternatives to improve technology to improve process line quality and reliability.
CONSULTANT: Kyle Struzick
EMAIL:Vkstruzick.86158.2290@swiftoilandgashouston.aplitrak.com
PHONE: 713-580-0973
Sinai Shipping Nigeria Limited Recruiting!!!
Sinai shipping Nigeria limited located in Lagos, requires for immediate employment, suitably qualified candidates to fill the following vacancy.
JOB TITLE: FEMALE SECRETARY
REQUIREMENT:
The person must possess an OND/HND in secretariat studies, Accountancy or related discipline.
The person must be residing in Lagos.
Must have at least 3-5 years working experience as a secretary.
Must have good basic knowledge on petty cash book, cost accounting, management accounting, preparing of invoice and profit and loss account.
Must be Proficient in the use of computer such as coral draw, Ms Word, excel etc.
Must have good communication skill.
Must be flexible and be able to work under pressure.
Ability to meet tight reports
Excellent ability to use initiatives and work with minimum supervision
Must not be more than 27 years for OND and 30 years for HND.
TO APPLY
Interested candidate should send there CV or Resume to sinaishipping@yahoo.com
For more information call: 07098711083
Application closes 22/11/2010
JOB TITLE: FEMALE SECRETARY
REQUIREMENT:
The person must possess an OND/HND in secretariat studies, Accountancy or related discipline.
The person must be residing in Lagos.
Must have at least 3-5 years working experience as a secretary.
Must have good basic knowledge on petty cash book, cost accounting, management accounting, preparing of invoice and profit and loss account.
Must be Proficient in the use of computer such as coral draw, Ms Word, excel etc.
Must have good communication skill.
Must be flexible and be able to work under pressure.
Ability to meet tight reports
Excellent ability to use initiatives and work with minimum supervision
Must not be more than 27 years for OND and 30 years for HND.
TO APPLY
Interested candidate should send there CV or Resume to sinaishipping@yahoo.com
For more information call: 07098711083
Application closes 22/11/2010
Computer Warehouse Group Recruiting!!!
Computer Warehouse: Service Desk Manager
Computer Warehouse Group is a major player in the ICT in Nigeria. They are recruiting for Service Desk Manager (Service Delivery Manager) who will report to Enterprise Infrastructure Manager and local CWL Management.
Service Desk Manager
Role description:
The SDM is responsible for the functional execution and delivery of the Service Desk processes throughout business hours. That includes in the integrated operations model all delivery processed defined for 1st through to 3rd level support. The SDM trains, manages and overseas the Service Desk staff (functionally) to ensure that the team members across the tiers deliver the highest level of Customer service possible.Enterprise Infrastructure Manager for overarching service delivery engagement strategy alignment. The Service Desk Manager integrated and collaborates with the Primary Support Engineer as the Service Desk functionally requires the PSE’s 3rd level support engineers support to operate succesfully.The SDM is also responsible for the performance of the Service Desk functions delivery against Service and Operational Level Agreements across all functional processes.
Responsibilities
General responsibilities
* Integrate and communicate with the Enterprise Infrastructure Manager on a daily basis for service delivery engagement strategic alignment and execution.
* Integrate and communicate with the appropriate client stakeholders on a daily basis.
Process Management
Manage and leadby the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk, which is 1st through to a team of Service Desk professionals; excluding the 3rd level support engineering team as they are managed by the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk, which is 1st through to 3rd level support.
- Specific emphasis towards the following processes:
* Event Management : Ensure that the Event Management process is followed and executed; primarily within the 1st level support team.
* Incident Management : Ensure that the Service Desk tiers adheres to the defined Incident Management process.
Change Management : Where applicable, ensure that the Service Desk staff utilize the ChM process. Examples could be to ensure that throughout an Incident tickets process, Change Management is performed
* Problem Management
* Service Request Management : Ensure that the SRM process is followed and executed.
* Act as the Incident Manager as and when required by escalations throughout the Incident Management process during business hours. Out of hours Incident Manager support should be handled through defined out of hours business support processes.
* Drive functional ticket escalation management; ensure that tickets in process are managed towards resolution. This includes being a functional escalation point for tickets that are not managed appropriately
within each tier
- Develops, implements and improves delivery processes and procedures as and when required.
- To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
Reporting and meetings
- Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered. This is done in alignment with and under the direction of the Enterprise Infrastructure Manager who is the Managed Services engagement lead.
- Responsible for ongoing reporting on the performance of the Service Desk overall, which includes 1st through to 3rd level support.
- To provide reports to an agreed schedule (or on request).
- Conducts departmental meetings as and when required.
Develops and facilitate workshops and training courses for the Service
- the Service Desk (and associated) resources.
- Attend and conduct client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
Customer and Client Management
- Serves as the primary Customer service contact for the Service Desk.
- Acts as a liaison between the Service Desk and other departments and teams.
Integrated Operations Model deployment
- Responsible for supporting the deployment of the Integrated Operations Model across the three support tiers; 1st through to 3rd level support.
- Responsible to stay informed on and support the deployment of changes into the Remedy system which is the primary management system for the Service Desk.
Other duties:
- Drive continued operational improvements for the Service Desk with an emphasis on the Patrol based monitoring environment and the Remedy ticketing system.
Participate and assist in driving the knowledge management process which will be crucial
- continuous improvement of the Service Desk performance.
- Performs other duties as assigned.
- Performance analysis of resources; conduct ongoing resource performance and skills analysis to support operation of the functional Service Desk.
- Perform interviews for new professionals and provide feedback for promoting professionals.
- Develop and demonstrate an understanding of customer and business needs.
Resolve escalated customer
- escalated customer and vendor issues.
- Resolve daily issues of a complex scope that impact the team and overall business objectives.
- Prepare staffing plans as required and in alignment with the Enterprise Infrastructure Manager.
- Manage Service Desk resources for optimal performance.
- Maintain a high level of employee morale within the team.
- Obtain equipment, tools, and space needed to allow team members to adequately support the customers.
- new product/service releases.
- Prepare the support team for new product/service releases.
- Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support.
- Assist the Enterprise Infrastructure Manager with the preparation and administration of plans and metrics.
Note: The SDM does not have people management responsibilities for the 3rd level support resources.
Skills and capabilities
The following skills and capabilities are sought after in this role:
* Past experience of managing a team within a Service Desk environment.
* Thorough knowledge of Windows operating systems (Windows 2000 and 2003).
* Good understanding of Service Management ticketing systems; preferably Remedy.
* Good understanding of Event Management systems like BMC Patrol.
* ITIL Managers certification is desirable
Demonstrable evidence of influencing positive change within a Service Desk environment
* Ability to lead teams effectively both through structured coaching and delivering by example.
* Thorough knowledge of Service Desk operations to include a good knowledge of IT best practices, industry trends and customer service.
* Excellent written, verbal and interpersonal communication skills.
* Excellent management and leadership skills.
Good organizational skills.
Role background and training
The candidate should possess the following accreditation (or its equivalent):
* 5 years experience in IT field, with minimum 3 years working in a Data Center environment within the last 5 years of employment
* Preferably experience gained in both an internal IT Operations Division within a large corporate e.g. Telco, Finance; and experience within a similar role for a Management Services, Outsourced Managed Services and/or large-scale Shared Services organization that serviced a similar profiled organization.
* 2-3 years people management experience
ITIL certification; minimum ITIL Foundation. ITIL Managers certification preferred.
All applications should be sent to CWG_hr@cwlgroup.com on or before 8th November, 2010.
Computer Warehouse Group is a major player in the ICT in Nigeria. They are recruiting for Service Desk Manager (Service Delivery Manager) who will report to Enterprise Infrastructure Manager and local CWL Management.
Service Desk Manager
Role description:
The SDM is responsible for the functional execution and delivery of the Service Desk processes throughout business hours. That includes in the integrated operations model all delivery processed defined for 1st through to 3rd level support. The SDM trains, manages and overseas the Service Desk staff (functionally) to ensure that the team members across the tiers deliver the highest level of Customer service possible.Enterprise Infrastructure Manager for overarching service delivery engagement strategy alignment. The Service Desk Manager integrated and collaborates with the Primary Support Engineer as the Service Desk functionally requires the PSE’s 3rd level support engineers support to operate succesfully.The SDM is also responsible for the performance of the Service Desk functions delivery against Service and Operational Level Agreements across all functional processes.
Responsibilities
General responsibilities
* Integrate and communicate with the Enterprise Infrastructure Manager on a daily basis for service delivery engagement strategic alignment and execution.
* Integrate and communicate with the appropriate client stakeholders on a daily basis.
Process Management
Manage and leadby the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk, which is 1st through to a team of Service Desk professionals; excluding the 3rd level support engineering team as they are managed by the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk, which is 1st through to 3rd level support.
- Specific emphasis towards the following processes:
* Event Management : Ensure that the Event Management process is followed and executed; primarily within the 1st level support team.
* Incident Management : Ensure that the Service Desk tiers adheres to the defined Incident Management process.
Change Management : Where applicable, ensure that the Service Desk staff utilize the ChM process. Examples could be to ensure that throughout an Incident tickets process, Change Management is performed
* Problem Management
* Service Request Management : Ensure that the SRM process is followed and executed.
* Act as the Incident Manager as and when required by escalations throughout the Incident Management process during business hours. Out of hours Incident Manager support should be handled through defined out of hours business support processes.
* Drive functional ticket escalation management; ensure that tickets in process are managed towards resolution. This includes being a functional escalation point for tickets that are not managed appropriately
within each tier
- Develops, implements and improves delivery processes and procedures as and when required.
- To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
Reporting and meetings
- Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered. This is done in alignment with and under the direction of the Enterprise Infrastructure Manager who is the Managed Services engagement lead.
- Responsible for ongoing reporting on the performance of the Service Desk overall, which includes 1st through to 3rd level support.
- To provide reports to an agreed schedule (or on request).
- Conducts departmental meetings as and when required.
Develops and facilitate workshops and training courses for the Service
- the Service Desk (and associated) resources.
- Attend and conduct client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
Customer and Client Management
- Serves as the primary Customer service contact for the Service Desk.
- Acts as a liaison between the Service Desk and other departments and teams.
Integrated Operations Model deployment
- Responsible for supporting the deployment of the Integrated Operations Model across the three support tiers; 1st through to 3rd level support.
- Responsible to stay informed on and support the deployment of changes into the Remedy system which is the primary management system for the Service Desk.
Other duties:
- Drive continued operational improvements for the Service Desk with an emphasis on the Patrol based monitoring environment and the Remedy ticketing system.
Participate and assist in driving the knowledge management process which will be crucial
- continuous improvement of the Service Desk performance.
- Performs other duties as assigned.
- Performance analysis of resources; conduct ongoing resource performance and skills analysis to support operation of the functional Service Desk.
- Perform interviews for new professionals and provide feedback for promoting professionals.
- Develop and demonstrate an understanding of customer and business needs.
Resolve escalated customer
- escalated customer and vendor issues.
- Resolve daily issues of a complex scope that impact the team and overall business objectives.
- Prepare staffing plans as required and in alignment with the Enterprise Infrastructure Manager.
- Manage Service Desk resources for optimal performance.
- Maintain a high level of employee morale within the team.
- Obtain equipment, tools, and space needed to allow team members to adequately support the customers.
- new product/service releases.
- Prepare the support team for new product/service releases.
- Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support.
- Assist the Enterprise Infrastructure Manager with the preparation and administration of plans and metrics.
Note: The SDM does not have people management responsibilities for the 3rd level support resources.
Skills and capabilities
The following skills and capabilities are sought after in this role:
* Past experience of managing a team within a Service Desk environment.
* Thorough knowledge of Windows operating systems (Windows 2000 and 2003).
* Good understanding of Service Management ticketing systems; preferably Remedy.
* Good understanding of Event Management systems like BMC Patrol.
* ITIL Managers certification is desirable
Demonstrable evidence of influencing positive change within a Service Desk environment
* Ability to lead teams effectively both through structured coaching and delivering by example.
* Thorough knowledge of Service Desk operations to include a good knowledge of IT best practices, industry trends and customer service.
* Excellent written, verbal and interpersonal communication skills.
* Excellent management and leadership skills.
Good organizational skills.
Role background and training
The candidate should possess the following accreditation (or its equivalent):
* 5 years experience in IT field, with minimum 3 years working in a Data Center environment within the last 5 years of employment
* Preferably experience gained in both an internal IT Operations Division within a large corporate e.g. Telco, Finance; and experience within a similar role for a Management Services, Outsourced Managed Services and/or large-scale Shared Services organization that serviced a similar profiled organization.
* 2-3 years people management experience
ITIL certification; minimum ITIL Foundation. ITIL Managers certification preferred.
All applications should be sent to CWG_hr@cwlgroup.com on or before 8th November, 2010.
BAT NIGERIA Recruiting!!!
BAT: Material Requirement Planning Manager
BAT Nigeria is recruiting for a Material Requirement Planning Manager to be based in Ibadan.
Material Requirement Planning Manager
Reports to: Supply Chain Planning Manager
Principal Accountabilities
# To ensure that WMS requirement/Supplies and Leaf necessary to meet approved stock durations and production for BAT WAA are achieved. Ensure that requisitions are processed for OTIF procurement of WMS. Effectively manage total pipeline inventory to keep the cash flow within budget. Maintain adequate relationship with import team, NPI coordinator, commercial and other stakeholders. Provide up to date management information on trends and events to enhance rapid decision making within WMS function.
# To ensure that new products or material changes are effected with minimal write off and delivered OTIF. Develop an effective tracking of all planned changes or brand introductions. Maintain adequate relationship with WAA Commercial and other stakeholders to achieve perfect alignment on all planned changes. Provide up to date management information and reporting to enhance decision making and guide the right compromise.
Knowledge, Skills and Experience:
* The jobholder should be a graduate with a bias in Science and at least 3 year experience gained in a supply chain planning manufacturing environment (Preferably FMCG Company).
* Working SAP System Knowledge – MM, PP & SD Modules
* Working Understanding of MRP/ERP principle.
* Understanding of Factory constraints and complexities
* Product Knowledge
* Excellent analytical skills.
* Flexibility and adaptability to change.
* Ability to make informed decisions
* Good communication and interpersonal skills
* In depth understanding of inventory management principles
* Good presentation skills
* At least 3 years experience in a planning capacity
Deadline is 8th November 2010
Go to www.batnigeriacareers.com for more details
BAT Nigeria is recruiting for a Material Requirement Planning Manager to be based in Ibadan.
Material Requirement Planning Manager
Reports to: Supply Chain Planning Manager
Principal Accountabilities
# To ensure that WMS requirement/Supplies and Leaf necessary to meet approved stock durations and production for BAT WAA are achieved. Ensure that requisitions are processed for OTIF procurement of WMS. Effectively manage total pipeline inventory to keep the cash flow within budget. Maintain adequate relationship with import team, NPI coordinator, commercial and other stakeholders. Provide up to date management information on trends and events to enhance rapid decision making within WMS function.
# To ensure that new products or material changes are effected with minimal write off and delivered OTIF. Develop an effective tracking of all planned changes or brand introductions. Maintain adequate relationship with WAA Commercial and other stakeholders to achieve perfect alignment on all planned changes. Provide up to date management information and reporting to enhance decision making and guide the right compromise.
Knowledge, Skills and Experience:
* The jobholder should be a graduate with a bias in Science and at least 3 year experience gained in a supply chain planning manufacturing environment (Preferably FMCG Company).
* Working SAP System Knowledge – MM, PP & SD Modules
* Working Understanding of MRP/ERP principle.
* Understanding of Factory constraints and complexities
* Product Knowledge
* Excellent analytical skills.
* Flexibility and adaptability to change.
* Ability to make informed decisions
* Good communication and interpersonal skills
* In depth understanding of inventory management principles
* Good presentation skills
* At least 3 years experience in a planning capacity
Deadline is 8th November 2010
Go to www.batnigeriacareers.com for more details
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